The CX+AI event of the year. Find us on the floor to see how the world's most accountable CX teams test, monitor, and prove their agents are ready for customers.
Hear from our CEO at Xperience
Thursday, September 3 · 12:10–12:30 PM PT Showcase Theater 1, Crystal Ballroom, Wynn, Upper Level
CEO & Founder, Coval
Brooke Hopkins is the founder and CEO of Coval, the evaluation platform for voice and chat AI agents. Before starting Coval, she led evaluation infrastructure at Waymo. There she identified a striking parallel between self-driving systems and conversational AI: both succeed or fail on edge cases, long-tail behavior, and rigorous evaluation.
Today, Brooke is helping enterprises replace slow, manual QA with automated simulation and observability, so AI agents can be deployed and scaled with confidence.
Thursday, September 312:10–12:30 PM PT Showcase Theater 1, Crystal Ballroom, Wynn, Upper Level
Our CEO Brooke Hopkins on what self-driving taught her about shipping agents that cannot fail. Drawing on the evaluation infrastructure she built at Waymo, she covers the edge cases and long-tail behavior that break voice agents in production — and how teams in regulated industries build the evidence that an agent is genuinely safe to put in front of customers.
September 1–3Expo Hall, Wynn Las Vegas Booth S-8
The Coval team is on the ground for all three days. Come see how enterprises pressure-test voice and chat agents against real-world edge cases before a single customer hits the line — and how they keep proving it after launch.
Schedule a live demoManual QA was built for a different era. Coval gives teams the infrastructure to ship voice AI they can actually trust.
Handles accents, interruptions, background noise, and tool calls. Everything that makes voice different.
Covers every stage of agent evaluation, from your first simulation to production monitoring at scale.
Human judgment is built into every eval. The more your team reviews, the sharper the whole system gets.
Trusted by teams putting voice AI in front of millions of customers.
Scale with Confidence
Simulation, monitoring, and human review work as one loop, so every production insight becomes the next test and each release improves agent performance.
Use voice AI simulation to pressure-test thousands of realistic callers, hard policies, noisy audio, and the workflows manual testing cannot cover.
Run production evals on live conversations and surface the patterns that show where resolution, safety, or experience is slipping.
Route the calls that matter to human QA, then turn reviewer judgment into sharper voice agent evals for the next release.
Voice AI evaluation across every lifecycle stage — from first simulation to production monitoring.
See it live→217%
Improvement in agent accuracy in 7 days
3.1M
Evaluation metrics run weekly
<15m
To first simulation via CLI
Stop by Booth S-8, or schedule time with the Coval team at the conference for a live demo, a conversation about your use case, or just to connect.
