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Coval evaluates your contact center voice agents across resolution, escalation, and deflection. Coval catches broken flows and incorrect resolutions before they scale across thousands of calls.
One broken flow doesn't fail once. It fails across thousands of calls. Coval tests that your agent routes, escalates, and resolves correctly on every issue.
Your team acts on what the AI surfaces. Coval validates that every suggestion is accurate and on-policy before it reaches the floor.
A contained call only counts when the answer was right. Coval tests your deflection paths against the cases that bounce customers back.
Run thousands of scenarios against your playbooks before you ship.
Re-evaluate every time you update a prompt, swap a model, or change a workflow.
Logs, exportable evidence, and SOC 2 Type II infrastructure you can trust.
