Agent Platforms
You build voice agents for dozens of customers, each with their own flows, policies, and brand voice. Coval tests every account against its own requirements — so a change in one place never quietly breaks another.
Every customer you onboard is a new configuration: their knowledge base, their escalation rules, their tone. Spot-checking a few calls per account doesn’t scale, and a single prompt or model change can ripple across every customer at once.
Coval gives you one place to define, run, and track tests for every account — turning agent quality into something you can measure across your whole book of business instead of firefighting one customer at a time.
Spin up a test suite from each customer’s prompts, flows, and policies, and prove the agent works before go-live — without hand-writing scripts per account.
Change a base prompt, swap a model, or ship a platform update, and re-run every customer’s scenarios at once to see exactly who broke.
Hand each customer exportable evidence — pass rates, transcripts, and failure breakdowns — backed by SOC 2 Type II infrastructure.
Agent Behaviors
Identity verification, escalation, hallucination, frustrated callers, and more — the behaviors every voice agent has to get right, across every customer you serve.
Explore agent behaviors →
