Product › Human Review
Coval puts humans in the loop on the calls that matter most, and turns every review into a sharper eval system.
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Metric Conditions
Prioritize the calls that matter most. Surface conversations where the judge is uncertain or behavior looks off, not random samples to wade through.
Compare AI and human verdicts. See where the human judge agrees or disagrees and why. Calibrate your reviewers and AI in the same workflow.
Human Review
Annotate inline. Override scores, add notes, tag conversations for follow-up, without ever leaving the platform.
Baseline Quality Metrics
Completed
36 of 120 simulations
In Progress
4 of 120 simulations
Pending
80 of 120 simulations
A review interface for QA analysts, compliance reviewers, and ops teams, not just engineers.
Keep reviewers consistent with shared rubrics, sample sets, and inter-rater agreement tracking.
Assign queues by team, language, agent, or failure type. Manage assignments from your dashboard.
Every override and annotation retrains the AI judge so your entire eval system improves over time.
The more your team reviews, the less they have to. Coval learns from every flag and override.
Evals stay aligned with how your team defines quality, not a generic benchmark.
Reduce manual review costs without sacrificing quality. Focus your team where it counts.
Move from manual QA to AI-assisted QA without giving up control of your quality bar.
Every override, annotation, and verdict is tracked. Compliance teams get the trail they need.
