Agent Behaviors
A voice agent succeeds or fails on a handful of high-stakes moments: verifying identity, knowing when to escalate, refusing to make things up, and keeping its cool with a frustrated caller. Coval tests each of these behaviors directly — whatever platform your agent runs on.
Request a DemoMake sure your agent confirms who it’s talking to before it shares anything or takes action.
Learn more →Test how your agent gathers the details it needs — without missing a field or asking twice.
Learn more →Catch errors before they become refunds, wrong transfers, or actions taken on bad data.
Learn more →Test the moments your agent should hand off — and make sure it does so cleanly.
Learn more →See how your agent holds up under pressure, interruptions, and angry callers.
Learn more →Test whether your agent makes things up when it doesn’t know the answer.
Learn more →Test what happens when callers go off-script, probe its identity, or try to break character.
Learn more →Whether you build agents for your customers, compare platforms in a bakeoff, or build in-house on your own stack, you’re ultimately testing the same things: does the agent verify who it’s talking to, escalate when it should, and stay honest under pressure?
Agent behaviors are the shared language for all of it. Define them once, and run them across every agent, every account, and every platform you care about.