Industries › Retail
Coval tests your retail voice agents against the policies and systems behind every order. Catch errors before shoppers do and keep every answer on brand.
A wrong delivery date turns a routine question into a complaint. Coval tests that your agent pulls accurate, real-time order data every time.
Policy exceptions and edge cases are where agents break down. Coval validates that return windows and exchange rules are applied correctly.
Customers act on what your agent quotes them. Coval tests that every promotion and price reflect what your systems can honor.
Run thousands of scenarios against your policies before you ship.
Re-evaluate every time you update a prompt, swap a model, or change a return policy.
Logs, exportable evidence, and SOC 2 Type II infrastructure you can trust.
