Agents that share account details with the wrong person create compliance incidents, lawsuits, and lost trust. The fix is the same across every industry: verify who's calling before you share, change, or act on protected information. Coval tests whether your agent gates the right data behind the right identifiers, every time.
Get StartedWe score each transcript against the verification rules for your context.
We also red-team the cases that bite in production: callers who refuse to verify, family members calling on someone's behalf, social engineering attempts, callers who get the DOB wrong by one digit, and callers who get hostile when asked.
Tell Coval your industry and what your agent does. We generate identity verification scenarios calibrated to your regulatory context, run them as simulated calls, and score each transcript against the rules that apply.
No regulatory expertise required. We've encoded HIPAA, PCI-DSS, FDCPA, and the patterns from thousands of real verification calls, and you can add custom identifiers or override defaults at any time.
Test how your agent gathers the details it needs without missing a field or asking twice.
Learn more →Catch errors before they become refunds, wrong transfers, or actions taken on bad data.
Learn more →Test the moments your agent should smoothly hand off and when it shouldn’t.
Learn more →See how your agent holds up under pressure, interruptions, slow talkers, and angry callers.
Learn more →Test whether your agent makes things up when it doesn’t know the answer.
Learn more →Test what happens when callers go off-script, probe its identity, or try to break character.
Learn more →