A bad agent asks ten questions in a row like a form wizard. A good agent weaves questions into conversation, doesn't ask for what it already knows, and handles the messy reality of how people actually talk: incomplete addresses, forgotten ZIP codes, self-corrections, "I don't know" answers, and answers that change mid-sentence. Coval tests whether your agent collects the right information without making callers feel interrogated.
Get StartedWe score each transcript against the collection rules for your context.
We also run the edge cases that derail collection: callers who give an address in pieces, change their answer mid-sentence, refuse to share insurance info, mention a second issue mid-call, or genuinely don't know what they need.
Tell Coval what your agent does. We use vertical defaults to know what fields matter, and generate collection scenarios that include messy real-world inputs.
We check whether the agent gathered what it needed without acting like a form. If you want to test for specific fields, add them and we'll calibrate to your exact requirements.
Make sure your agent confirms who it’s talking to before it shares information or takes action.
Learn more →Catch errors before they become refunds, wrong transfers, or actions taken on bad data.
Learn more →Test the moments your agent should smoothly hand off and when it shouldn’t.
Learn more →See how your agent holds up under pressure, interruptions, slow talkers, and angry callers.
Learn more →Test whether your agent makes things up when it doesn’t know the answer.
Learn more →Test what happens when callers go off-script, probe its identity, or try to break character.
Learn more →