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The Voice AI Eval Strategy Playbook.
The complete method for getting a voice AI agent from 70% to 99% in production: the maturity curve, the base cases, the persona ladder, calibrated judge metrics, CI/CD gates, and the monitoring loop. Free, instant download.
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The whole method, start to finish.
The maturity curve
The four stages from "works in a demo" to "works at scale" — and what the jump between each one actually takes.
Must-always / must-never
Your regression floor: the base cases your agent has to clear before anything else matters, by vertical.
The persona ladder
Broaden from easy-mode callers to accents, interruptions, and background noise without playing whack-a-mole.
Metrics & judge calibration
One dimension per metric, and how to calibrate LLM-as-judge against human review until you can trust it.
CI/CD eval gates
Structure suites by cadence and set threshold gates that block the deploys that would regress quality.
The simulation–monitoring loop
Run the same suite on production traffic and feed every failure back into the test set. The loop that compounds.
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