Free playbook
The complete method for getting a voice AI agent from 70% to 99% in production: the maturity curve, the base cases, the persona ladder, calibrated judge metrics, CI/CD gates, and the monitoring loop. Free, instant download.
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The four stages from "works in a demo" to "works at scale" — and what the jump between each one actually takes.
Your regression floor: the base cases your agent has to clear before anything else matters, by vertical.
Broaden from easy-mode callers to accents, interruptions, and background noise without playing whack-a-mole.
One dimension per metric, and how to calibrate LLM-as-judge against human review until you can trust it.
Structure suites by cadence and set threshold gates that block the deploys that would regress quality.
Run the same suite on production traffic and feed every failure back into the test set. The loop that compounds.
Talk through where you are on the maturity curve and what the climb looks like for your stack with a Coval solutions engineer.
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