Catch errors before they become refunds.

We score each transcript against the confirmation rules for your context:

• Reads back the order, appointment, transfer, or payment before executing.
• Asks for explicit confirmation, not ambiguous consent like "I guess so."
• Waits for a clear yes.
• Updates and re-confirms when the caller corrects a detail mid-readback, instead of proceeding with the original.

We also run the edge cases that catch agents off guard: an agent that says "Done!" before the caller finishes their thought fails the same way as one that never confirms at all.

• Agents that submit orders before the caller finishes ordering.
• Agents that process payments on ambiguous consent.
• Agents that book appointments for the wrong provider after the caller corrected the name.
• Agents that dispatch service to the wrong zip code.
• Agents that cancel the whole order when the caller only meant one item.