Improve agent performance with voice benchmarks

What we'll get into

• Use benchmarks at the moments they can change a decision Compare providers, set a launch baseline, investigate a regression, or decide whether a stack change is actually an improvement.
• Go beyond one word error rate Break WER into the failure dimensions that matter in production: names, numbers, accents, noise, streaming behavior, and the errors your users actually notice.
• Measure latency as a system behavior Understand time to first audio, tail latency, streaming smoothness, infrastructure, and the tradeoffs that appear under realistic load.
• Benchmark full-duplex speech-to-speech systems Evaluate timing, overlap, interruptions, recovery, and naturalness when a transcript cannot explain the whole experience, plus a first look at the Coval Arena.